Refund policy

Return and Refund Policy

We want you to feel comfortable shopping with SHEVOV. If something is not quite right, please contact us and we’ll do our best to assist according to the policy below.

Return Window

All return requests must be submitted within 7 calendar days from the date your parcel is delivered.

To start a return, please contact us at support@shevov.com with your order number and the item(s) you would like to return.

Please contact us before sending any item back. Once your return request is reviewed, we will provide the return instructions and return address. Parcels sent back without prior contact may take longer to process or may not be eligible for return.

Return Eligibility

To be eligible for a return, item(s) must be:

Unworn, unwashed and unaltered
Free from stains, perfume, body odour or any signs of wear
In the same condition as received
With all original tags still attached
Returned with the original packaging where possible

For padded items, the padding must remain intact, clean and in original condition.

Return Options

For eligible returns due to size, colour preference, change of mind or other non-defective reasons, you may choose one of the following options:

Store credit: You will receive store credit for the returned item amount. Store credit is valid for 3 months from the date of issue.
Refund to original payment method: The standard outbound shipping fee for the returned item will be deducted from the refund amount. This applies even if the original order qualified for free shipping or promotional shipping, as the outbound delivery cost has already been incurred.

Original shipping fees, return shipping fees and any duties or taxes are not refundable unless the return is due to a confirmed defective, wrong or missing item.

Return Shipping

For non-defective returns, customers are responsible for the return shipping fee.

Customers are responsible for ensuring that returned parcels reach us safely. We recommend using a tracked shipping method, as SHEVOV is not responsible for return parcels that are lost in transit.

Size or Colour Exchanges

If you would like to exchange an item for another size or colour, please contact us before sending the item back.

Customers are responsible for the return shipping fee for the original item and the shipping fee for the replacement item. The shipping fee for the replacement item will follow the shipping fee shown for the item or order at checkout.

If you need help with shipping arrangements, please contact us and we’ll be happy to assist where possible.

Damages, Wrong Items or Missing Items

Please inspect your order once it arrives. If you receive a defective item, wrong item or if an item is missing from your order, please contact us within 7 calendar days from the delivery date at support@shevov.com.

Please include your order number and clear photos or videos of the issue so we can review it properly.

For confirmed defective, wrong or missing items, we will first arrange a replacement of the same item where possible. If the same item is no longer available, we will offer store credit or a refund to the original payment method.

If a return is required for a confirmed defective or wrong item, SHEVOV will help coordinate or cover the reasonable return shipping cost.

What Is Usually Not Considered a Defect

The following are generally not considered defects:

Slight colour differences due to lighting, photography or screen settings
Minor loose threads that do not affect wear
Packaging creases
Print or floral placement differences
Measurement differences of up to 1 inch due to manual measurement or production differences
Natural fabric texture or slight fabric variations
Damage caused by improper washing, handling, ironing, storage or wear

If you are unsure whether your item qualifies as defective, please contact us and we’ll be happy to take a look.

Non-returnable Items

The following items are not eligible for return or exchange unless they are confirmed defective or wrongly sent:

Sale, clearance or final sale items
Accessories
Gift cards
Innerwear, swimwear and intimate items

Processing Time

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved store credits or refunds will usually be processed within 5-7 business days after the returned item has been received and inspected.

Please note that refunds to the original payment method may take additional time to appear, depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@shevov.com.

We’ll do our best to help if the order has not yet been processed or shipped. Once an order has been processed or shipped, it may no longer be cancelled and will need to follow the return process above.