Shipping policy

Shipping Policy

Thank you for shopping with SHEVOV. We aim to process and ship your order as smoothly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are usually reviewed within 24 hours after payment confirmation.

Most orders are usually dispatched within 1-3 business days after payment confirmation, depending on stock availability, order volume and fulfilment arrangements.

Business days exclude Saturdays, Sundays and public holidays.

Orders may be shipped from our local or international fulfilment partners, depending on stock availability and delivery destination.

Singapore Delivery

For Singapore orders, most parcels are delivered within an estimated 4-8 business days from the payment confirmation date.

Standard shipping for Singapore orders is usually S$8. Free standard shipping is usually available for Singapore orders above S$60.

Final shipping fees and free shipping eligibility will be shown on the product page or at checkout before payment.

Please note that delivery times are estimates and may vary during peak periods, public holidays, customs checks, courier delays or circumstances outside our control.

Express Shipping

Express shipping may be available for selected items or destinations.

Available shipping options and fees will be shown on the product page or at checkout where applicable.

International Shipping

We ship to selected international destinations.

International shipping fees and estimated delivery times will be shown at checkout where available.

Where available, SHEVOV may use shipping services that include customs clearance, duties and taxes in the shipping fee shown at checkout, so customers can complete payment at checkout and wait for delivery without making a separate payment upon arrival.

If the selected shipping method does not include destination charges, any customs duties, import taxes, local courier charges or other destination fees charged by customs, couriers or local authorities will be the customer’s responsibility.

Tracking Information

Once your order has been dispatched, tracking information will be provided through our order tracking page powered by 17TRACK, or through the tracking link in your shipping confirmation email.

Tracking updates may take 1-3 business days to appear after the parcel has been handed to the shipping provider.

Shipping Address

Please ensure that your shipping address, contact number, postal code and recipient details are accurate before placing your order.

If you need to change your shipping address, please contact us as soon as possible at support@shevov.com. We’ll do our best to assist before your order is dispatched.

Once an order has been dispatched, we may not be able to change the shipping address.

If a parcel is delayed, returned, undeliverable or requires reshipment due to incorrect or incomplete shipping information, the customer will be responsible for any additional shipping fees or related charges.

Failed Delivery, Refused Parcels and Unclaimed Parcels

If a parcel is returned due to failed delivery, refusal, unclaimed parcel, incorrect address, incomplete contact details or the courier being unable to reach the recipient, additional fees may apply for reshipment.

Original shipping fees are not refundable in these cases.

If you no longer wish to receive the parcel after it has been returned, please contact us. Our customer care team will review the case according to our Return and Refund Policy.

Split Shipments

In some cases, orders may be shipped in separate parcels due to stock availability, fulfilment location or shipping method.

If your order is shipped in separate parcels, tracking details may be provided separately.

Out-of-Stock Items After Purchase

Although we try to keep our stock information accurate, an item may occasionally become unavailable after an order is placed.

If this happens, we will contact you to arrange a suitable solution, such as shipping the available item(s), replacing the unavailable item, issuing store credit or reviewing a refund option.

Delivery Delays

Delivery estimates are provided as a guide and are not guaranteed.

If your parcel has not arrived after the estimated delivery window, please contact us at support@shevov.com. We will assist in checking with the shipping provider where possible.

Delivered but Not Received

If tracking shows that your parcel has been delivered but you have not received it, please contact us within 48 hours of the delivery update.

We will assist in checking with the shipping provider, but we are unable to guarantee compensation where delivery has been confirmed by the carrier.

Damaged Parcel Upon Delivery

If your parcel appears damaged upon delivery, please take clear photos of the outer packaging, shipping label and item(s), and contact us within 48 hours of delivery.

We will review the case and assist in checking with the shipping provider where needed.